Shipping Policy

Last Updated: September 2026

At Choco N More, we take great care in preparing and packing your chocolates so that they reach you safely, fresh, and beautifully presented. 🍫💝

1. Order Processing

Orders are prepared after confirmation of the order and payment, wherever applicable.

Processing time may vary depending on the product, quantity, level of customisation, and order requirements.

Customised and bulk orders may require additional preparation time. We will inform you of the expected dispatch date at the time of order confirmation.

During festivals and peak seasons, processing times may be slightly longer due to high order volumes.

2. Shipping & Delivery

We offer delivery/shipping options based on the delivery location and order requirements.

Estimated delivery time will be communicated at the time of order confirmation.

Delivery timelines are estimates and may be affected by courier delays, weather conditions, public holidays, transport disruptions, or other circumstances beyond our control.

Customers are requested to provide a complete and accurate delivery address and contact number to avoid delays.

3. Customised Orders

As many of our chocolates are specially customised for each customer:

Please provide all required customisation details correctly before the order is finalised.

Once production has started, changes to the design, quantity, or customisation may not be possible.

Customised orders may have different processing and delivery timelines from regular products.

4. Chocolate & Weather Conditions 🍫

Chocolates can be sensitive to heat and temperature changes during transportation.

We take reasonable care in packaging chocolates for delivery.

In warm weather, minor melting, softening, or changes in appearance may occur during transit despite careful packaging.

Customers should collect and store chocolates appropriately as soon as they are delivered.

We recommend keeping chocolates in a cool, dry place away from direct sunlight and heat.

5. Delivery Attempts

Please ensure that someone is available to receive the order.

If a delivery attempt is unsuccessful because the recipient is unavailable, the address is incorrect, or the courier is unable to contact the recipient, additional delivery charges or delays may apply.

Orders returned because of an incorrect address or failure to receive the parcel may require additional shipping charges for re-dispatch.

6. Damaged or Incorrect Orders

We carefully check and pack orders before dispatch.

If your order arrives damaged or incorrect, please contact us as soon as possible with photographs/videos of the package and products so that we can review the issue and assist you.

7. Shipping Charges

Shipping charges, where applicable, will be communicated or displayed at the time of placing the order. Charges may vary depending on the delivery location, order size, weight, and shipping method.

8. Delays Beyond Our Control

Choco N More is not responsible for delays caused by circumstances beyond our reasonable control, including courier disruptions, extreme weather, natural events, strikes, public holidays, or other unforeseen circumstances.

Need Help With Your Order?

For shipping or delivery-related queries, please contact us:

📲 WhatsApp: 7065736911

📸 Instagram: @choconmore.kol

We’ll be happy to assist you. ❤️

Choco N More

Making every occasion sweeter, one customised chocolate at a time. 🍫✨